Southern Region

You can refer to the simplified Benefit Chart from RetireeFirst for any questions you still have. In addition, you can contact RetireeFirst Toll-Free at (833) 429-4866 (TTY 711).

You may continue to receive any prescriptions you currently get through the Veterans Affairs (VA).

If you use the retail pharmacy, and have refills remaining, you do NOT need to obtain new prescriptions. If you use mail order, you WILL need to call Centerwell to confirm your prescriptions and set up an account.

If your provider says they will not accept your PPO plan, you can give your provider the “Member to Provider” information page located in the Humana enrollment packet. It explains how your PPO plan works. You can also call Humana Customer Care to have a Humana representative contact your provider and explain how your PPO […]

No. You’ll get a Humana member ID card that will take its place. Keep your Medicare ID card in a safe place—or use it only when it’s needed for discounts and other offers from retailers. If for some reason you lose your Humana member ID card, you can call RetireeFirst Toll-Free at (833) 429-4866 (TTY […]

This is a comprehensive plan that includes medical and prescription benefits. To better understand your benefits, please refer to the quick-reference Benefit Chart included in this mailing.

You can find a doctor in your network by using Humana’s Find Care tool, visit FindCare.Humana.com. Your benefit levels are the same for in-network and out-of-network providers, as long as the provider is eligible to participate in Medicare and agrees to bill Humana. You must use network pharmacies to enjoy the benefits of your Humana […]

ID Cards should be received middle to end of December. Retirees and Medicare-eligible dependents will each receive their own card. Please note that each enrollee may not receive their plan information on the same day; this is normal.

All Medicare-eligible retirees and/or dependents will be automatically enrolled into the plan. All Medicare-eligible retirees and/or dependents must change over to this plan. Your current plan will no longer be available.