Support
Find answers to common member and employer questions.
FAQ
If you use a non-participating pharmacy, you are required to pay the full cost of the drug at the retail pharmacy. You may then submit a claim to Express Scripts. Reimbursement is based on the discounted amount Express Scripts would have paid to a participating pharmacy for that drug.
FAQ
The Plan provides for a Preferred Drug Step Therapy Program that identifies generic or brand medications in certain drug classes and recommends FDA-approved lower-cost generic options to the brand-name medication. If your doctor prescribes a non-preferred brand, you may need to try a generic or preferred brand for the Plan to cover the medication. In […]
FAQ
The Plan participates in Express Scripts’ National Preferred Formulary. The formulary is a broad list of preferred medications used by Express Scripts clients nationwide and is subject to change from time to time. If your medication is removed from Express Scripts’ formulary, you will be notified in advance and inform you of alternative drugs available […]
FAQ
The amount you pay is based upon your level of coverage and type of medication. Generic medications provide for the lowest cost to you and the Plan.
FAQ
To determine what may be the best way for you to take a distribution from your Plan account (lump sum, installment payments or rollover) and the tax consequences of any payments you receive, you should discuss your particular circumstances with your tax advisor. The Trustees or the Fund Office staff can only inform you of your options […]
FAQ
If you choose to have your distribution paid directly to you: Federal law requires the Fund Office to provide you with a “Special Tax Notice Regarding Plan Payments” if you apply for a distribution that can be rolled over. This notice describes your rights and obligations regarding rollovers and withholding requirements. John Hancock, the Plan’s […]
FAQ
No. Direct rollovers have no mandatory withholding, unless you roll to a Roth IRA. You will be taxed later, when you withdraw the funds that were directly rolled over to a non-Roth IRA or other employer’s retirement plan.
FAQ
If you choose a direct rollover, your payment can be made directly to: Beginning in the year you reach your required beginning date, you cannot roll over a certain portion of your payment, because it is a required minimum payment that must be paid directly to you.
FAQ
You may directly roll over eligible distributions to an IRA or another qualified plan in two ways. You can have your payment either paid as a direct rollover or paid directly to you. Your choice will affect the tax you may owe. In either case, the rollover amount must equal at least $500. To help […]
FAQ
A direct rollover is a payment of your account to your IRA or to another employer’s retirement plan that accepts your rollover. A direct rollover also may be made to a Roth IRA. Certain distributions cannot be paid in the form of a rollover, such as hardship distributions and required minimum distributions after age 72.